Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL METROPOLE MONTE-CARLO
Are gift boxes sent immediately after purchase?
Your HOTEL METROPOLE MONTE-CARLO gift box is sent immediately in digital version after your purchase, allowing you to give it without delay.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in a gift pouch version delivered to your home or in a digital version sent immediately. Our gift boxes offer a unique experience, ranging from gastronomic stays to moments of relaxation at the Spa Métropole by Guerlain, in our establishment HOTEL METROPOLE MONTE-CARLO.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to hide the gift certificate amount to send it directly to the beneficiary. To do this, select the 'Hide the amount' option when placing your order at our establishment HOTEL METROPOLE MONTE-CARLO.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to have your gift box sent by email, by mail, or opt for in-store pickup when placing your order. Take advantage of the flexibility of our shipping options to offer an exceptional experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the address of your choice, with the option to offer them in digital version for immediate delivery. Take advantage of this opportunity to please your loved ones with the exceptional experiences of HOTEL METROPOLE MONTE-CARLO.
How do I create a group fund and invite people?
To create a group gift and offer a gift box from HOTEL METROPOLE MONTE-CARLO, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift box to your liking. Enjoy an exceptional experience at our establishment HOTEL METROPOLE MONTE-CARLO.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher, select the option that matches your budget from the gift boxes offered by HOTEL METROPOLE MONTE-CARLO.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy the luxurious experience of our establishment HOTEL METROPOLE MONTE-CARLO.
How can I empty my cart?
To empty your cart, go to the cart icon located at the top right of the page, then click on the 'Empty Cart' button. This option allows you to start over purchasing gift boxes for exceptional stays at our establishment HOTEL METROPOLE MONTE-CARLO.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer an exceptional experience to your loved ones. All selected gift boxes will be included in your order, for a memorable gift at HOTEL METROPOLE MONTE-CARLO.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option, for a simplified purchase at HOTEL METROPOLE MONTE-CARLO.
How do I purchase or give a gift box?
To offer a gift box from HOTEL METROPOLE MONTE-CARLO, select the box of your choice, add it to your cart, and personalize it with a message. You can then send it immediately in digital version or choose a gift pouch delivered to your home, directly from our official HOTEL METROPOLE MONTE-CARLO store.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with our gift boxes, the recipient will be able to choose their preferred experience from our offers, such as a gourmet dinner at Ambassadeurs by Christophe Cussac or a relaxing day at Spa Métropole by Guerlain, in our establishment HOTEL METROPOLE MONTE-CARLO.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. HOTEL METROPOLE MONTE-CARLO offers a customer experience marked by luxury and gastronomy, with various options for unforgettable moments. You can enjoy exceptional stays, gourmet meals, or relaxing moments at the Spa Métropole by Guerlain in our establishment HOTEL METROPOLE MONTE-CARLO.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours, for a serene and refined experience at HOTEL METROPOLE MONTE-CARLO.
Is the gift box customer service reachable by phone?
The customer service of HOTEL METROPOLE MONTE-CARLO is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Simply log in with the credentials received when purchasing your HOTEL METROPOLE MONTE-CARLO gift box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment HOTEL METROPOLE MONTE-CARLO.
Is there a dedicated customer service for gift boxes?
HOTEL METROPOLE MONTE-CARLO provides you with a dedicated customer service to answer all your questions about your gift box. You can reach us by phone, email, or through our online form for personalized assistance.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at HOTEL METROPOLE MONTE-CARLO. You will find information about booking, validity, and included experiences, such as stays, gourmet meals, or relaxation moments at Spa Métropole by Guerlain.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include sessions at the Spa Métropole by Guerlain, such as the 'Spa Guerlain & Zia at Odyssey' or 'Romance à Monte-Carlo' boxes. Check the details of your box to know the services included in your HOTEL METROPOLE MONTE-CARLO establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box can access the same services as other guests of HOTEL METROPOLE MONTE-CARLO, subject to reservation conditions and availability of services.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
Is parking included in my gift box?
Parking is not included in the HOTEL METROPOLE MONTE-CARLO gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTEL METROPOLE MONTE-CARLO gift boxes. Some boxes, like the Spa Guerlain & Zia at Odyssey box, include breakfast at Zia, while others do not mention it. Check the details of your box to confirm the services included at HOTEL METROPOLE MONTE-CARLO.
Is special attention given to the recipient of a gift box?
At HOTEL METROPOLE MONTE-CARLO, the recipient of a gift box receives special attention with custom services such as couple's massages or unique gastronomic experiences, depending on the chosen box.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the services included in your gift box. Recipients of a gift box can book their dates at the HOTEL METROPOLE MONTE-CARLO establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the Spa Métropole by Guerlain at our hotel HOTEL METROPOLE MONTE-CARLO.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Explore the available options on our website to offer a unique experience to each. Take advantage of the possibility to choose and customize your gift boxes with all your wishes at HOTEL METROPOLE MONTE-CARLO.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are customizable and available for immediate delivery, with a gift pouch version available at home. Take advantage of this opportunity to offer an exceptional experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume. Take advantage of this opportunity to offer an exceptional experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to provide an exceptional experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new contact details. The conditions of the establishment may apply at HOTEL METROPOLE MONTE-CARLO.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay or service. You can also discover the refined universe of our establishment HOTEL METROPOLE MONTE-CARLO.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information on our website. The specific conditions for each box are detailed during the purchase, and reservations can be made directly with the establishment HOTEL METROPOLE MONTE-CARLO.
Is there a dress code for the gift box?
The dress code at HOTEL METROPOLE MONTE-CARLO varies depending on the restaurants and spaces. For gastronomic restaurants like Les Ambassadeurs by Christophe Cussac, elegant attire is recommended, while for the Lobby Bar or the restaurant Zia at Odyssey, a more casual style is acceptable.
From what age can I get a treatment?
The minimum age to enjoy a treatment at the Spa Métropole by Guerlain in our establishment HOTEL METROPOLE MONTE-CARLO is generally 18 years old, but it may vary depending on the specific services. We invite you to check the particular conditions of each treatment offered.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL METROPOLE MONTE-CARLO establishment.
How can one access the hotel from the airport?
To reach HOTEL METROPOLE MONTE-CARLO from the airport, you can choose a taxi transfer or rent a car. The hotel enjoys a privileged location in the Carré d'Or, near the Casino de Monte-Carlo, making it easily accessible. Enjoy your stay in this emblematic establishment, HOTEL METROPOLE MONTE-CARLO.
Is the establishment accessible to people with reduced mobility?
HOTEL METROPOLE MONTE-CARLO is designed to welcome all visitors, including people with reduced mobility, with adapted facilities to ensure a comfortable and pleasant stay. You can fully enjoy the elegance and luxury of our establishment HOTEL METROPOLE MONTE-CARLO.
Are pets allowed in the establishment?
HOTEL METROPOLE MONTE-CARLO does not accept pets, in line with its luxury and serenity policy. For any specific questions, it is recommended to consult the general terms and conditions of the establishment HOTEL METROPOLE MONTE-CARLO.
Where can I find the menus?
The menus of the restaurants at HOTEL METROPOLE MONTE-CARLO are available on the detailed sheet of each gift box or directly on the establishment's website HOTEL METROPOLE MONTE-CARLO.
What are the hours of operation?
The operating hours of HOTEL METROPOLE MONTE-CARLO vary depending on the services and restaurants. For example, restaurants like Les Ambassadeurs by Christophe Cussac and Yoshi have specific hours for lunch and dinner, while the Lobby Bar offers gourmet moments throughout the day.
Is there parking available near the establishment?
HOTEL METROPOLE MONTE-CARLO enjoys a prime location in Monaco's Golden Square, right next to the Casino. Parking options are available near the HOTEL METROPOLE MONTE-CARLO establishment.
What are the delivery methods for gift boxes/vouchers?
The HOTEL METROPOLE MONTE-CARLO gift boxes can be delivered by email or by mail according to your preference. You can choose immediate digital delivery or a gift pouch version at your home, with secure payment directly to the establishment.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. You can also choose to send them immediately in digital format, providing complete flexibility for the lucky recipient. Take advantage of this convenient option to offer an exceptional experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for exceptional experiences at our establishment, HOTEL METROPOLE MONTE-CARLO. For additional items, you can consult the specific conditions of our offers on our website.
Is the gift box available in physical format?
The HOTEL METROPOLE MONTE-CARLO gift box is available in a physical format, with a gift pouch delivered to your home. You can also choose a digital version sent immediately by email, for flexible customization and use at our establishment, HOTEL METROPOLE MONTE-CARLO.
Is the box presented in a neat packaging?
Yes, the HOTEL METROPOLE MONTE-CARLO gift box is presented in a carefully crafted, elegant, and soothing packaging that reflects the luxury and refinement of the establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for HOTEL METROPOLE MONTE-CARLO. This format allows for immediate delivery via email, for a luxurious and serene experience to customize according to your wishes.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is available in a gift pouch version delivered to your home or immediate digital dispatch, for a personalized and elegant experience at HOTEL METROPOLE MONTE-CARLO.
Do you deliver gift boxes internationally?
We ship our gift boxes internationally. Shipping costs and delivery times vary depending on the destination. You can choose between a gift pouch version delivered to your home or an immediate digital send, for a luxurious and serene experience at HOTEL METROPOLE MONTE-CARLO.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes vary depending on the destination. You will receive your gift box within 3 to 5 business days, depending on the option chosen. At HOTEL METROPOLE MONTE-CARLO, we offer you the possibility to choose between a gift pouch delivered to your home or an immediate digital send.
Is it possible to schedule a delivery date?
You can indeed schedule the sending date of your gift box during your order. The delivery times are indicated during the customization of your box, in our establishment HOTEL METROPOLE MONTE-CARLO.
Is express delivery available?
Express delivery is available for the HOTEL METROPOLE MONTE-CARLO gift boxes, allowing for quick receipt of your gift.
How can I track my order?
You can track your order by logging into your account on our website. There, you will find the details of your purchase and the status of your delivery. All the necessary information is available directly on our HOTEL METROPOLE MONTE-CARLO platform.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. The box is sent immediately in digital version or as a gift pouch to your home, with the possibility to customize it according to your wishes. Enjoy this exclusive offer from our establishment HOTEL METROPOLE MONTE-CARLO.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the date of purchase. This timeframe may vary slightly depending on your location. Your gift box will be shipped directly from our establishment, HOTEL METROPOLE MONTE-CARLO.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and can be used for a new reservation according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Unique experiences await you at our five-star hotel, HOTEL METROPOLE MONTE-CARLO.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of HOTEL METROPOLE MONTE-CARLO. You can enjoy various experiences, such as a gourmet dinner at Ambassadeurs by Christophe Cussac, a relaxing session at Spa Métropole by Guerlain, or a meal by the Odyssey pool by Karl Lagerfeld.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Our establishment, HOTEL METROPOLE MONTE-CARLO, is committed to offering a customer experience marked by luxury and serenity, with particular attention paid to gastronomy and well-being.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL METROPOLE MONTE-CARLO.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box depends on the specific conditions of HOTEL METROPOLE MONTE-CARLO. These conditions are specified at the time of booking and vary according to the chosen services.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the establishment's conditions. You will be able to fully enjoy the experience offered by HOTEL METROPOLE MONTE-CARLO.
Can I convert my gift box into a gift card?
The HOTEL METROPOLE MONTE-CARLO gift boxes cannot be converted into gift checks. They allow you to book a gastronomic or wellness experience at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for occasions like Valentine's Day, Christmas, or weddings. For example, the romantic getaway at HOTEL METROPOLE MONTE-CARLO includes one night in a Prestige Room, a couple's massage at the Spa Métropole by Guerlain, and a gourmet aperitif at the Lobby Bar. Explore our online selection to discover the offers available at HOTEL METROPOLE MONTE-CARLO.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes to celebrate special occasions like birthdays, bachelorette parties, or gatherings with friends. Our offers include gastronomic experiences, romantic stays, and relaxing moments at the Spa Métropole by Guerlain, perfect for marking these unique moments at our establishment, HOTEL METROPOLE MONTE-CARLO.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, as we collaborate directly with the establishment HOTEL METROPOLE MONTE-CARLO to offer you authentic experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the HOTEL METROPOLE MONTE-CARLO, including exceptional stays, gastronomic experiences, and moments of relaxation at the Spa Métropole by Guerlain. Each box offers a unique experience, such as a dinner at the Ambassadeurs by Christophe Cussac or a duo massage, for an unforgettable getaway at our establishment HOTEL METROPOLE MONTE-CARLO.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. The HOTEL METROPOLE MONTE-CARLO gift boxes offer flexibility to customize your experience, whether for a massage or a facial treatment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at HOTEL METROPOLE MONTE-CARLO.
Is online payment secure?
The online payment for your gift box is fully secured to ensure the protection of your banking data, at our establishment HOTEL METROPOLE MONTE-CARLO.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at our establishment, HOTEL METROPOLE MONTE-CARLO.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience at HOTEL METROPOLE MONTE-CARLO, allowing you to enjoy an overnight stay, a gourmet meal, or a relaxing moment at the spa. Each box is unique and highlights the luxury and elegance of our establishment HOTEL METROPOLE MONTE-CARLO.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions of our establishment, HOTEL METROPOLE MONTE-CARLO.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon your online order. This way, you benefit from a secure and direct payment to the establishment HOTEL METROPOLE MONTE-CARLO.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate at our establishment HOTEL METROPOLE MONTE-CARLO.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL METROPOLE MONTE-CARLO.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the HOTEL METROPOLE MONTE-CARLO website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. HOTEL METROPOLE MONTE-CARLO offers a luxurious and gastronomic experience, with starred restaurants and a renowned spa.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your customer account on the HOTEL METROPOLE MONTE-CARLO website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, HOTEL METROPOLE MONTE-CARLO.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Make sure to check its validity and terms of use to fully benefit from it at our establishment, HOTEL METROPOLE MONTE-CARLO.
What payment methods are accepted for purchasing a gift box?
For purchasing a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the HOTEL METROPOLE MONTE-CARLO establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at our establishment HOTEL METROPOLE MONTE-CARLO.
Can we add options to your gift box offers?
The HOTEL METROPOLE MONTE-CARLO gift boxes can be customized according to the available options. You can choose from various experiences, such as gastronomic stays, relaxing moments at the Spa Métropole by Guerlain, or dinners in our starred restaurants.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium wrapping option when placing your order online. Your box will then be sent with an elegant and refined packaging, reflecting the experience offered by the HOTEL METROPOLE MONTE-CARLO.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and customize your gift box to your liking to offer a unique experience at HOTEL METROPOLE MONTE-CARLO.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL METROPOLE MONTE-CARLO.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. This service is offered by our establishment HOTEL METROPOLE MONTE-CARLO.
Can partially used gift boxes be refunded?
Partially used HOTEL METROPOLE MONTE-CARLO gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL METROPOLE MONTE-CARLO gift box is non-exchangeable and non-refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. At HOTEL METROPOLE MONTE-CARLO, the lucky recipient can book their dates at the establishment and enjoy their experience according to the terms provided.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of HOTEL METROPOLE MONTE-CARLO.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms and are specified during the order. For a refund, it is important to check the general terms and conditions of the box on its description page in our establishment HOTEL METROPOLE MONTE-CARLO.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options at HOTEL METROPOLE MONTE-CARLO.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of HOTEL METROPOLE MONTE-CARLO.
How can I redeem the cashback?
To use your gift box, simply book directly with HOTEL METROPOLE MONTE-CARLO by following the instructions provided with your box. This way, you can fully enjoy the gastronomic or relaxation experience offered at our establishment HOTEL METROPOLE MONTE-CARLO.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at HOTEL METROPOLE MONTE-CARLO depend on the specific conditions of the chosen gift box. This information is available at the time of purchase and on the detailed page of each gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOTEL METROPOLE MONTE-CARLO are neither exchangeable nor refundable after purchase. This policy applies to all our boxes, offering a unique experience of luxury and gastronomy.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box, depending on the availability of our establishment, HOTEL METROPOLE MONTE-CARLO.
Is booking with a gift box subject to availability?
The reservation of your gift box at HOTEL METROPOLE MONTE-CARLO is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy the services of our establishment HOTEL METROPOLE MONTE-CARLO.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at our establishment, HOTEL METROPOLE MONTE-CARLO.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at HOTEL METROPOLE MONTE-CARLO. You can enjoy the gastronomic or relaxation experience offered by the establishment, whether it's a dinner at Ambassadeurs by Christophe Cussac, a moment of relaxation at Spa Métropole by Guerlain, or a getaway by the Odyssey by Karl Lagerfeld pool.
Can I use my gift box on holidays?
The use of your gift box at HOTEL METROPOLE MONTE-CARLO may be subject to specific availability on public holidays. We advise you to check the booking conditions to plan your stay with peace of mind.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the HOTEL METROPOLE MONTE-CARLO establishment. You can choose your dates based on the available slots during your reservation.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the HOTEL METROPOLE MONTE-CARLO establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of HOTEL METROPOLE MONTE-CARLO establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, but any additional supplements or options are at your own expense. Specific conditions are detailed in your exchange voucher, for an unforgettable experience at our establishment HOTEL METROPOLE MONTE-CARLO.
Is my gift box personalized?
Your gift box is personalized with your name, beneficiary. It is valid for an exceptional experience at our establishment, HOTEL METROPOLE MONTE-CARLO.
Can my gift box be used all at once?
Your gift box for HOTEL METROPOLE MONTE-CARLO can be used in one go. You can book your dates directly with the establishment to fully enjoy the experience offered.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a gastronomic or relaxation experience at our establishment, HOTEL METROPOLE MONTE-CARLO. It can be used in our various restaurants or at the Spa Métropole by Guerlain, depending on the choice made at the time of purchase.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic or wellness experience at HOTEL METROPOLE MONTE-CARLO, where you can enjoy our starred restaurants or our luxury spa. The details of the included services are specified in the conditions of your gift box, at our establishment HOTEL METROPOLE MONTE-CARLO.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on availability and the specific conditions of your gift box. You will be able to take advantage of this option according to the terms indicated during your reservation at our HOTEL METROPOLE MONTE-CARLO establishment.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. It cannot be used by another person. Fully enjoy the unique experience offered by HOTEL METROPOLE MONTE-CARLO.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are specified on your gift box and during the booking at our establishment HOTEL METROPOLE MONTE-CARLO.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the HOTEL METROPOLE MONTE-CARLO, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
HOTEL METROPOLE MONTE-CARLO does not accept pets in its rooms to preserve the comfort and tranquility of all its guests. This policy is in place to ensure a luxurious and serene experience for all clients of our establishment HOTEL METROPOLE MONTE-CARLO.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can choose from our gastronomic experiences, our exceptional stays, or our relaxing moments at the Spa Métropole by Guerlain, according to your preferences. Enjoy your stay at our establishment, HOTEL METROPOLE MONTE-CARLO.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on the HOTEL METROPOLE MONTE-CARLO website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL METROPOLE MONTE-CARLO are set according to the conditions of your gift box. To fully enjoy your stay, we recommend that you check these details before your arrival.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You will be able to enjoy various experiences, such as stays, gourmet meals, or relaxation moments at the Spa Métropole by Guerlain, according to the offer selected in our establishment HOTEL METROPOLE MONTE-CARLO.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL METROPOLE MONTE-CARLO offers a choice among predefined experiences, such as an overnight stay, a meal, or a massage, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering more flexibility to enjoy our services.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before making your purchase for an exceptional experience at HOTEL METROPOLE MONTE-CARLO.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL METROPOLE MONTE-CARLO by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the offered experience, such as a duo massage at Spa Métropole by Guerlain or a gastronomic dinner at Les Ambassadeurs by Christophe Cussac, in our establishment HOTEL METROPOLE MONTE-CARLO.
Can the gift box be transferred to a third party?
The HOTEL METROPOLE MONTE-CARLO gift box can be given to a third party. Simply enter the recipient's name during the order or customize the box to your liking for a unique experience.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase. Our establishment, HOTEL METROPOLE MONTE-CARLO, is committed to offering a customer experience marked by luxury and serenity.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
What is the validity period of a gift box?
The validity period of a HOTEL METROPOLE MONTE-CARLO gift box is 1 to 3 years depending on the chosen experience. This validity allows the lucky recipient to book their dates with complete peace of mind and fully enjoy their stay or gastronomic experience.
Are children allowed?
HOTEL METROPOLE MONTE-CARLO welcomes children, but it is recommended to check the specific conditions of the establishment to fully enjoy your stay in this luxurious and elegant setting.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the HOTEL METROPOLE MONTE-CARLO establishment.
Is the spa access private?
Access to the spa at HOTEL METROPOLE MONTE-CARLO depends on the gift box chosen. The Spa Métropole by Guerlain offers holistic wellness experiences, guided by the expertise of Guerlain and Bastien Gonzalez.
What types of gift boxes do you offer?
We offer gift boxes for exceptional stays, gastronomic experiences, relaxing moments at the spa, or romantic getaways. You can give a dinner at Ambassadeurs by Christophe Cussac, a wellness break at Spa Métropole by Guerlain, or a night in a Prestige Room. These gift boxes are available at our establishment HOTEL METROPOLE MONTE-CARLO.